Why is trust important for effective teams?

The Team Trust Indicator (TTI) enables a team to explore how it can reach higher performance levels by increasing trust between team members.

The Team Trust Indicator (TTI) enables teams to work together more effectively. It provides teams with a tool to measure and manage levels of trust within the team, as it goes through different stages of team development. Using the TTI, the team can identify trust building behaviours that are particularly needed and relevant in their team. Why does this matter?

Why is trust important for effective teams?


Research shows that building higher levels of trust is the most cost effective way to boost team performance within an organisation. For example, extensive research by Google found that the most important factor contributing to a team’s effectiveness was TRUST.  Intra-team trust can often be a particular problem when there are cultural, professional and/or hierarchical differences between team members. As a result organisations which foster trust within their teams, have stronger employee engagement, deal with conflicts more constructively, prioritise innovation and are better at profit growth and achieving results.

What is the Team Trust Indicator?

It is an online questionnaire, feedback report and facilitated team process that enables a team or work group to identify and manage dynamics within the team that are restricting and blocking high performance and productivity. It measures levels of trust within the team against 9 important trust criteria – the criteria that people use to decide whether to trust or not. The aim is to provide a structured approach to identifying and managing the trust gaps between what team members feel they need from each other and what they sense they are actually receiving. The tool then gives the team a step-by-step process for exploring and resolving these trust deficits.

The TTI is designed for all teams that have worked together for at least a short time and is also well suited to remote or virtual teams where the level of control over the results of people’s actions is limited because of geographical distance or time zones. It is particularly suited to multicultural and virtual teams where there is a greater potential for mis-communication, misunderstanding and mistrust.

Key Features of TTI

* WorldWork offers an advice and administration service to support delivery of the TTI for particular projects.

How can the Team Trust Indicator help teams and organisations?

The Team Trust Inicator is an excellent diagnostic with which to introduce a team coaching session or workshops as it offers a strong insight into how well a team is working together. It is particularly valuable for an organisation going through a period of change, where trust needs to be maintained or re-built. The TTI is particularly relevant and effective where:

How can I Access the Team Trust Indicator?

If you would like to become a certified TTI consultant please complete the Registration Form here and we will contact you with details of how and when you can complete the certification programme.  Once you are certified you will have  access to WorldWork’s online platform from where you can manage all aspects of a TTI project.

If you are already certified to use the Team Trust Indicator, please contact WorldWork to buy the units you will need for your project.  The necessary credits will be put into your online account and you will be invoiced accordingly.  We also offer support and an administration service to help you set up and deliver the project.

If you would like someone to run a TTI facilitated workshop for your team click the button below and complete the form and we will be in touch to make the necessary arrangements.

“The most valuable feature of the Team Trust Indicator is its capacity to put figures on team trust and to quantify some qualitative human perceptions. The outcomes are meaningful, easy to understand and form the thread of how the team works.”

Christophe Capitant (Director Design Assessment Department) Bureau Veritas, Paris

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