It is an online questionnaire and feedback report that measures levels of trust within the team against 9 important trust indicators. The aim is to provide a structured approach to identifying and managing the trust gaps between what team members feel they need from each other and what they sense they receive. The tool then gives the team a step-by-step process for exploring and resolving these trust gaps.
The ITTI is designed for all teams that have worked together for at least a short time and is also well suited to remote or virtual teams where the level of control over the results of people’s actions is limited because of geographical distance or time zones. It is particularly suited to multicultural teams where there is a greater potential for reservation and mistrust.
This tool is very helpful to start off a team coaching session as it offers a strong insight into how well a team is working together. It is also particularly valuable when the organisation is going through a change period, perhaps in the form of a company take over or merger or when there is change related to the formation of the team itself or its management.
“The most valuable feature of the ITTI tool is its capacity to put figures on team trust and to quantify some qualitative human perceptions. The outcomes are meaningful, easy to understand and form the thread of how the team works.”
Christophe Capitant (Director Design Assessment Department) Bureau Veritas, Paris
* WorldWork offer administration service to support delivery of tools for projects.
[Certification or a licensed consultant is required for optimal facilitation of the ITTI]