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The International Team Trust Indicator (ITTI) explores how a team can reach higher performance levels through increasing the trust factor among its team members.

It is an online questionnaire and feedback report that measures levels of trust within the team against 9 important trust indicators. The aim is to provide a structured approach to identifying and managing the trust gaps between what team members feel they need from each other and what they sense they receive. The tool then gives the team a step-by-step process for exploring and resolving these trust gaps.

The ITTI is designed for all teams that have worked together for at least a short time and is also well suited to remote or virtual teams where the level of control over the results of people’s actions is limited because of geographical distance or time zones. It is particularly suited to multicultural teams where there is a greater potential for reservation and mistrust.

This tool is very helpful to start off a team coaching session as it offers a strong insight into how well a team is working together. It is also particularly valuable when the organisation is going through a change period, perhaps in the form of a company take over or merger or when there is change related to the formation of the team itself or its management.

Andra Morosi, ITTI Brand Ambassador talks about team coaching using the ITTI.

“The most valuable feature of the ITTI tool is its capacity to put figures on team trust and to quantify some qualitative human perceptions. The outcomes are meaningful, easy to understand and form the thread of how the team works.”

Christophe Capitant (Director Design Assessment Department) Bureau Veritas, Paris

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Key features

  • A team performance indicator with a particular emphasis on team trust
  • Web-based questionnaire and feedback report that assesses trust levels and trust deficits within the team
  • Based on 9 culturally sensitive trust criteria, it measures the trust gap between what team members want from each other and what they think they get
  • It acts as a basis for facilitated discussion to further improve team performance through increasing trust
  • It provides the foundation for an action plan or a team charter and highlights behaviours expected in the team
  • Levels of trust can be benchmarked against other teams
  • Provides extensive team coaching material for successful facilitation of the session
  • The online questionnaire is available in French, German, Italian and Brazilian Portuguese

* WorldWork offer administration service to support delivery of tools for projects.

[Certification or a licensed consultant is required for optimal facilitation of the ITTI]

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